For signed  books we do accept returns and will replace damages upon review.
Please email hello@zennarosebooks.com with any issues.

We want you to be satisfied with the quality of the products,

However our printed merchandise products (including; hoodies, shirts, drinkware, hats, and bags) are ordered directly through Gelato and due to the personalized element of the products they do not always offer returns based on a number of factors. Be sure to triple check your sizing as sizing returns & Exchanges are not accepted by Gelato in these cases.

If you are not satisfied with the quality of a product, please get in touch with Gelato directly within 30 days of receiving the item. If their quality assurance team validates your claim, they will be happy to send a complimentary replacement order to your customer as quickly as possible.  How do I report a problem with my order?

Gelato uses the same print machines, paper types, and work processes as their print partners to minimize color variations. However, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:
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• Machine type
• Machine settings
• Paper types
• Humidity in the room
• When the machine was last cleaned
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Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

If you receive defective or damaged orders that were not caused by the content we will cover the costs of a new order. This includes:
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• Damage to the delivered products
• Errors in the number or quantity of the delivered products
• Lack of quality of the delivered product

For packages lost in transit, please get in touch with Gelato within 30 days from the estimated delivery date. They will be happy to send a replacement order on your behalf. Please refer to this article Shipping & delivery: What if an order is lost in the mail?

For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with Gelato so that they can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order. Please refer to this article My order shows it is being returned to sender, what now? Orders may be returned to the sender for the following reasons:

‍• Wrong Address: If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
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• Rejected by the Recipient: If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
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• Unclaimed: If you are not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).